Privacy Policy
Privacy Policy
Last Updated: January 2026
Marlow Automation Group (“Company,” “we,” “us,” or “our”) operates https://marlowautomation.com (the “Website”) and provides AI automation, digital services, and related solutions (the “Services”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Website or Services. By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
a) Information You Provide Directly
User inputs and conversations submitted through our AI tools
Contact details (such as name, email address, business information)
Payment information (processed securely by third-party payment providers)
Customer support communications
b) Information Collected Automatically
IP address, device type, browser type, and usage data
Technical and diagnostic data related to service performance
We do not knowingly collect personal data from children.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain our Services
Improve and optimize our AI systems and workflows
Deliver customer support and respond to inquiries
Process payments and manage accounts
Send marketing communications (you may opt out)
Comply with legal and regulatory obligations
3. AI Data Handling & Model Improvement
Your inputs, conversations, and interactions may be used to improve our AI systems, including quality assurance, system performance, and service enhancement.
We do not sell your data.
We may use aggregated or de-identified data where possible.
You may request deletion of your data at any time.
Once deleted, your data will no longer be used for AI improvement or service delivery, except where legally required.
Some AI functionality relies on third-party AI providers, including OpenAI. These providers process data only as necessary to deliver functionality and are bound by their own data protection obligations.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal data based on:
Contractual necessity – to provide our Services
Legitimate interests – to improve, secure, and operate our systems
Consent – for marketing communications
Legal obligations – to comply with applicable laws
5. Third-Party Services
We share necessary information with trusted service providers who assist in operating our business, including:
GoHighLevel – CRM, messaging, and automation
BuildMyAgent – AI agent deployment and orchestration
Calendly – scheduling and appointment management
Payment processors – secure payment handling
AI infrastructure providers (including OpenAI) – AI model and system functionality
These third parties are authorized to process information only to perform services on our behalf and are contractually required to safeguard your data.
6. Data Retention
We retain personal data for as long as your account remains active or as necessary to:
Provide Services
Comply with legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements
Upon account deletion, your personal data will be securely removed unless retention is required by law or for legitimate business purposes.
7. Your Rights and Choices
a) Marketing
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
b) Data Deletion
You may request deletion of your personal data by contacting:
📧 [email protected]
c) GDPR Rights (EEA/UK Users)
You may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
d) CCPA/CPRA Rights (California Residents)
You may have the right to:
Know what personal data we collect and why
Request deletion of your data
Opt out of data sharing for marketing purposes
Not be discriminated against for exercising your rights
We do not sell personal information.
8. Data Security
We use encryption and industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
We operate from the United States. If your information is transferred or processed outside your country of residence, we apply appropriate safeguards to protect your data in compliance with applicable laws.
10. Cookies & Tracking Technologies
We may use essential cookies and similar technologies to operate and improve our Services. Where required by law, we provide consent mechanisms for non-essential tracking.
11. Third-Party Links
Our Website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies separately.
12. Children’s Privacy
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the revised policy.
14. Contact Information
For privacy questions, data requests, or complaints:
Marlow Automation Group
Wheat Ridge, Colorado, USA
📧 [email protected]
🌐 https://marlowautomation.com